Computer Support Services - Residential and Commercial:
Voice
/ Data Cabling - $104 / hour
Design, Consulting, Engineering, Installation
New or Existing
Workstations / PCs - $104 / hour
Design, Consulting, Installation, Repair, Maintenance,
Configuration
Servers / Networks - $124 / hour
Design, Consulting, Installation, Repair, Maintenance,
Configuration
Security Appliances - $134 / hour
Design, Consulting, Installation, Repair, Maintenance,
Configuration
Specialty Software / Hardware - $164 / hour
Custom Scripts, Programming, and Hardware
Advanced Linux / UNIX / BSD - $194 / hour
Consulting, Installation, Repair, Maintenance,
Configuration
NetPro Monitoring Service - From $300 Month
Real-Time Monitoring and ProActive System Updates
System Security Monitoring - From $375 / Month
Security and Intrusion Monitoring
Web Hosting / Site Design - Please call
100% Uptime! New or Existing Site Design &
Maintenance
All rates are subject to a 2 hour
minimum, except for the emergency rate above which is subject to
a 4 hour minimum at 2x the applicable rate above. Rates listed above
are for normal business hours (Mon-Fri, 9am-5pm). Rates outside
normal business hours or on holidays are subject to 1.5 times the
applicable bill rate listed above. A flat-rate trip charge of $50.00
per hour applies for distances greater than 30 miles from Raleigh,
NC. Remote support services or telephone technical support is available
with a 1 hour minimum. Time in excess of 1 hour will be billed in
30 minute (.5 hour) increments for the applicable bill rate listed
above. All payments are due at time of service, unless specified
otherwise. Acceptable payment methods include: Cash, Check, Visa,
MasterCard, Discover, American Express, and PayPal. Remote support
must be paid in advance.
PRICING
Pricing is individualized and estimated, based on your business
needs. We guarantee competitive rates and will beat
ANY labor estimate. You may wish to purchase one of
our preventive maintenance programs for discounted labor rates and
priority service. A service contract is NOT required . . .
though available upon request.
FLAT RATE SERVICE
Flat Rate Service is available to select customers that we have placed on our maintenance program. The hidden cost of lost time and productivity due to technical problems is the single largest expect of business technology. With Petronella Computer Consultants, Inc. you have the benefits of a fully staffed IT department, at a small fraction of the cost. You never have to worry about how much it.s going to cost to get your systems back up and running. We are at your service 24x7. When you do have a problem, there.s just one number to call, any time of day or night.
This program requires at least one server and a minimum of five PCs to qualify. Pricing is based upon the level of service desired and the number of computers and servers supported. Please call or visit us on-line at www.pccrdu.com/flatrate.php for more details.
EMERGENCY SERVICE
On-call emergency service (24x7) is available at a discounted rate...
with a service contract. The exact discount would be determined
by quantity of hours purchased in the service contract. This service
includes four hour rapid response at a distance of up to 30 miles
from Raleigh, NC. A four hour minimum fee applies.
Emergency (24x7) service WITHOUT a contract is available at a rate
of two times the applicable rate above, with a 4 hour minimum..
NETWORK MONITORING
Monitoring services are available from $300.00* per month. We can
remotely monitor Servers, Workstations, Network equipment, etc.
to ensure peak performance and prevent costly down-time by finding
and solving problems BEFORE they affect your business.
SUPPORT SERVICES
Services available from Petronella Computer Consultants, Inc., can
be retained on a scheduled basis or utilized as needed. Our
technicians are trained on a variety of different networks and they
are ABLE TO SOLVE PROBLEMS MORE QUICKLY THAN A SINGLE STAFF MEMBER
WITH LIMITED EXPERTISE.
We support ANY brand of computer technology and pride ourselves
on providing quick and personalized support on-site . . . via telephone
. . . email . . . or through remote network access.
We continually work with our clients to enhance and modify their
systems to meet changing business needs and provide recommendations
for implementing new and emerging technology. Please note that
all rates are subject to change . . . and vary depending on the
personnel and qualifications required of the job. Remote Support
Services require payment in advance for services rendered.
*Denotes special pricing, which
is subject to change without notice.
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