Computer Support Services - Residential and Commercial:

Voice / Data Cabling - $104 / hour
Design, Consulting, Engineering, Installation New or Existing

Workstations / PCs - $104 / hour
Design, Consulting, Installation, Repair, Maintenance, Configuration
 
Servers / Networks - $124 / hour
Design, Consulting, Installation, Repair, Maintenance, Configuration
 
Security Appliances - $134 / hour
Design, Consulting, Installation, Repair, Maintenance, Configuration
 
Specialty Software / Hardware - $164 / hour
Custom Scripts, Programming, and Hardware
 
Advanced Linux / UNIX / BSD - $194 / hour
Consulting, Installation, Repair, Maintenance, Configuration
 
NetPro Monitoring Service - From $300 Month
Real-Time Monitoring and ProActive System Updates
 
System Security Monitoring - From $375 / Month
Security and Intrusion Monitoring
 
Web Hosting / Site Design - Please call
100% Uptime! New or Existing Site Design & Maintenance

All rates are subject to a 2 hour minimum, except for the emergency rate above which is subject to a 4 hour minimum at 2x the applicable rate above. Rates listed above are for normal business hours (Mon-Fri, 9am-5pm). Rates outside normal business hours or on holidays are subject to 1.5 times the applicable bill rate listed above. A flat-rate trip charge of $50.00 per hour applies for distances greater than 30 miles from Raleigh, NC. Remote support services or telephone technical support is available with a 1 hour minimum. Time in excess of 1 hour will be billed in 30 minute (.5 hour) increments for the applicable bill rate listed above. All payments are due at time of service, unless specified otherwise. Acceptable payment methods include: Cash, Check, Visa, MasterCard, Discover, American Express, and PayPal. Remote support must be paid in advance.

PRICING
 
Pricing is individualized and estimated, based on your business needs.   We guarantee competitive rates and will beat ANY labor estimate.   You may wish to purchase one of our preventive maintenance programs for discounted labor rates and priority service.  A service contract is NOT required . . . though available upon request.
 
FLAT RATE SERVICE
 
Flat Rate Service is available to select customers that we have placed on our maintenance program. The hidden cost of lost time and productivity due to technical problems is the single largest expect of business technology. With Petronella Computer Consultants, Inc. you have the benefits of a fully staffed IT department, at a small fraction of the cost. You never have to worry about how much it.s going to cost to get your systems back up and running. We are at your service 24x7. When you do have a problem, there.s just one number to call, any time of day or night. This program requires at least one server and a minimum of five PCs to qualify. Pricing is based upon the level of service desired and the number of computers and servers supported. Please call or visit us on-line at www.pccrdu.com/flatrate.php for more details.
 
EMERGENCY SERVICE
 
On-call emergency service (24x7) is available at a discounted rate... with a service contract. The exact discount would be determined by quantity of hours purchased in the service contract. This service includes four hour rapid response at a distance of up to 30 miles from Raleigh, NC.   A four hour minimum fee applies.  Emergency (24x7) service WITHOUT a contract is available at a rate of two times the applicable rate above, with a 4 hour minimum..
 
NETWORK MONITORING
 
Monitoring services are available from $300.00* per month. We can remotely monitor Servers, Workstations, Network equipment, etc. to ensure peak performance and prevent costly down-time by finding and solving problems BEFORE they affect your business.

SUPPORT SERVICES

Services available from Petronella Computer Consultants, Inc., can be retained on a scheduled basis or utilized as needed.  Our technicians are trained on a variety of different networks and they are ABLE TO SOLVE PROBLEMS MORE QUICKLY THAN A SINGLE STAFF MEMBER WITH LIMITED EXPERTISE.
 
We support ANY brand of computer technology and pride ourselves on providing quick and personalized support on-site . . . via telephone . . . email . . . or through remote network access.   We continually work with our clients to enhance and modify their systems to meet changing business needs and provide recommendations for implementing new and emerging technology. Please note that all rates are subject to change . . . and vary depending on the personnel and qualifications required of the job. Remote Support Services require payment in advance for services rendered.

*Denotes special pricing, which is subject to change without notice.